Customer Help Center
Welcome to ibuychemikals’ Help Page, here you can find answers to commonly arising questions when you are quiet new to the website. We have also includes queries which were raised by our customers, if you still feel your doubts are not cleared we are just a call away, contact us on our Toll free Number or Write to us, we are there to help.
Should I sign up to place an order with ibuychemikals?
Yes, you need to sign up to place an order with us. No worries, the information is kept highly confidential and will not be shared with anyone.
Are there limitations for ordering? minimum or maximum quantity?
There is no minimum quantity for an order, however the maximum quantity is 30 Litre or 30 Kg per order.
In what container will I get the chemical? Do I have a choice of container?
Chemicals come in glass, plastic or metal containers, priority is give to compatibility and safety concerns. When there is a choice of container it is mentioned along with pricing, else there is no choice.
Whom to contact if I have difficulty in placing an order?
You can reach us through our Toll Free number 1800 274 1113, Mon-Sat, 9 am to 6 pm else drop a mail to firstname.lastname@example.org
When will the consignment reach me?
All consignments are delivered within 7 to 10 working days, any unexpected delays will be intimated.
Do you have Cash On Delivery facility?
No, we do not have cash on delivery option.
What if I receive a damaged product?
Within applicable limits the product will be replaced.
How long can I hold products in the cart?
You can hold products in the cart as long as you wish.
What is self pick up?
To waiver transportation charges you can choose self pick up. It is available only for Chennai customers.
Is there any age limit for placing an order
Yes, you should be above 18 years to place an order at ibuychemikals.com
Will I get COA of the chemicals I had ordered?
Yes, You will receive a hard copy of COA when the order is delivered.
What is IBC refer a friend?
The “Refer a friend” program from ibuychemikals lets you refer a friend and earn at the same time.
What are the benefits of Refer a Friend?
Once your friend accepts your invite & places an order you will get a discount of Rs.200 on your next purchase and your friend is eligible for Rs.100 discount on the first order placed. There is no limit to the number of friends you refer.