Process
Raise your concern with our Customer Support team via [email protected] / Contact Us, with order details and a description of the issue. If unresolved, escalate to the Grievance Officer at the details above.
Grievance Officer
Mr. Hariprasad
Senior Manager – E-Commerce & Digital Marketing
Pure Chemical Co.
118, 4th Avenue, AB Block, Shanthi Colony,
Anna Nagar, Chennai – 600040.
Email: [email protected]
Phone: +9189398 91407
Resolution Timeline
Complaints are acknowledged within 24 hours and resolved within 7 working days wherever possible.
Further Recourse
If dissatisfied with the resolution, you may approach the appropriate consumer forum or authority under applicable law.